Shipping policy
Processing Time
- Orders are processed within 2-5 business days after payment is received.
- Processing times may vary during holidays or high-demand periods.
Shipping Time
- USA: Estimated 7-15 business days
Note: Shipping times may vary depending on your location and customs processing.
Shipping Costs
- Shipping costs are calculated at checkout.
- Free shipping may be available for certain promotions or order values.
Order Tracking
- Once your order ships, you will receive a tracking number via email.
- Please allow 3-7 business days for tracking updates to appear.
Delayed or Lost Packages
- If your order has not arrived within the estimated timeframe, please contact our support team at chicanothreads210@gmail.com
- We are not responsible for lost or stolen packages if tracking shows as “Delivered.”
Customs, Duties & Taxes
- International orders may be subject to customs fees, duties, or taxes, which are the buyer’s responsibility.
Returns & Refunds
- As our products are made-to-order, we do not accept returns unless the item is defective or damaged.
- If you receive a defective item, please contact us within 7 days of delivery with photos for a replacement.